TERMS OF PURCHASE

Last Updated: August 19, 2026

These Terms of Purchase apply to purchases of products or services made through https://www.orelvatan.com/. The Orelvatan website is operated by Coolmine Hongkong Limited.

By placing an order with Orelvatan, you confirm that you have read and accepted these Terms of Purchase together with our Privacy Policy, Shipping Policy, Return Policy, Terms of Use, and any other conditions or notices that may apply to your transaction.

If you do not accept these terms, please do not submit an order through our website.

1. WHO MAY PURCHASE FROM ORELVATAN

To place an order through Orelvatan, you confirm that you are at least 18 years old, have sufficient legal capacity to enter into a binding agreement, and are legally entitled to purchase products through our services.

You agree to use our website and purchase merchandise only for lawful purposes and in compliance with applicable rules, laws, and regulations.

Before ordering, you are responsible for confirming whether a particular product may legally be:

• Purchased;

• Imported;

• Shipped to your destination;

• Possessed; or

• Used

within your country, state, province, territory, or other relevant jurisdiction.

2. PERSONAL DATA AND PRIVACY

Information collected when you browse Orelvatan, submit an order, communicate with customer service, or contact us through email, telephone, or other communication methods will be handled in accordance with our Privacy Policy.

We may update our Privacy Policy when changes to our operations, services, legal requirements, or information-handling practices make revisions appropriate.

To the extent allowed under applicable law, continuing to access or use Orelvatan after an updated Privacy Policy becomes effective means that your subsequent use of our services will be governed by that revised policy.

3. ORDER REVIEW, ACCEPTANCE, AND CANCELLATION

Submitting an order does not automatically create a guarantee that Orelvatan will accept, process, or fulfill that order.

Where legally permitted, we may refuse, limit, reject, or cancel an order before shipment.

Circumstances that may result in cancellation or refusal include, without limitation:

• A product becoming unavailable;

• Insufficient inventory;

• Incorrect pricing or promotional information;

• Errors in a product description, specification, or listing;

• Suspected fraudulent or unauthorized activity;

• Inability to verify payment, billing, identity, or other required information;

• Violation of applicable purchase restrictions;

• Legal or regulatory concerns; or

• Operational, inventory, technical, security, or other legitimate business reasons.

If Orelvatan cancels an order before fulfillment, either no payment will be collected or, where payment has already been processed, the applicable amount will be returned through the original payment method or another legally appropriate refund process.

We may also correct errors appearing on the website, including errors involving:

• Product descriptions;

• Prices;

• Availability;

• Promotional offers;

• Specifications;

• Typographical information; or

• Other website content.

Where applicable law allows, corrections may be made even after an order has been submitted.

4. PRODUCT DESCRIPTIONS, IMAGES, AND SPECIFICATIONS

We make reasonable efforts to provide useful and accurate product information, including photographs, descriptions, measurements, pricing, specifications, and available features.

However, website content may occasionally contain inaccuracies, omissions, or outdated information.

Orelvatan does not guarantee that every:

• Photograph;

• Product description;

• Specification;

• Measurement;

• Feature;

• Price; or

• Other product-related detail

will always be completely accurate, current, error-free, or exhaustive.

Actual product color or appearance may also differ slightly from what is shown online because of:

• Lighting conditions;

• Photography;

• Manufacturing variations;

• Screen calibration;

• Display settings; or

• The device used to view the website.

If the product received differs materially from the applicable product description, available remedies will be assessed under our Return Policy and any mandatory consumer rights provided by applicable law.

5. QUICK VIEW, QUICK ADD, AND SIMILAR FEATURES

Orelvatan may offer convenient shopping functions such as “Quick View,” “Quick Add,” or similar tools.

These features may present only selected or abbreviated information about a product.

Before finalizing your purchase, we recommend opening and reviewing the full product page to check all relevant information, including:

• Product features;

• Specifications;

• Available options;

• Limitations;

• Pricing;

• Compatibility information; and

• Other purchase-related details.

6. PRICES AND INCORRECT PRICING

We make reasonable efforts to display correct prices throughout the Orelvatan website.

However, mistakes may occasionally occur because of technical issues, data-entry errors, outdated promotions, system problems, or other circumstances.

If a product is mistakenly listed or offered at an incorrect price, Orelvatan may, where permitted by law, refuse or cancel the affected order.

If payment has already been collected before the pricing error is identified, the amount associated with the canceled purchase will be refunded.

Depending on the circumstances, we may contact you to explain the pricing issue and, where appropriate, allow you to submit a new order using the corrected price.

We may update or correct:

• Product prices;

• Reference prices;

• Promotional pricing;

• Discount amounts; and

• Other related pricing information

when an error is identified.

7. STOCK LEVELS AND PRODUCT AVAILABILITY

Inventory information shown on Orelvatan is provided as a general indication of availability and can change at any time.

A product being displayed as “available,” “in stock,” or otherwise ready for purchase does not guarantee that stock will still be available when the order reaches fulfillment.

Inventory may change between order submission and processing.

If an ordered item becomes unavailable, we may cancel or remove the affected product from your order and notify you through the contact information supplied during checkout.

If payment has already been collected for an item that cannot be fulfilled, the relevant amount will be refunded.

Any delivery or fulfillment estimate may also be affected by circumstances including:

• Available inventory;

• Processing requirements;

• Carrier delays;

• Logistics disruptions;

• Weather conditions;

• Customs procedures;

• Holidays;

• Transportation interruptions;

• Delivery location;

• Incorrect shipping information; or

• Other matters outside our reasonable control.

Please refer to our Shipping Policy for more information about dispatch and delivery.

8. PRODUCT-SPECIFIC AND INTERNATIONAL CONSIDERATIONS

Products offered through Orelvatan may differ from similar merchandise commonly sold through local retailers in your country or region.

Depending on the specific product, supplier, or destination, merchandise may:

• Be supplied without a manufacturer warranty;

• Have limited or unavailable repair, maintenance, support, or other after-sales services;

• Arrive without manuals, instructions, safety information, or packaging in your preferred language;

• Follow labeling, packaging, technical, electrical, or product standards that differ from local standards;

• Require a plug adapter, voltage converter, electrical adapter, accessory, or other compatibility solution; or

• Require you to verify compatibility with local systems before use.

You are responsible for reviewing the available product information before purchasing and deciding whether the product is appropriate for your intended purpose.

You are also responsible for confirming whether the merchandise complies with applicable:

• Local laws;

• Import rules;

• Technical standards;

• Safety requirements; and

• Other regulations

in the destination where the product will be received or used.

Nothing in this section removes or restricts any consumer protection right that cannot lawfully be excluded.

9. TAXES, CUSTOMS, DUTIES, AND IMPORT-RELATED FEES

Depending on your shipping destination, an order may become subject to additional charges imposed by governments, customs authorities, delivery providers, or other third parties.

These may include:

• Sales tax;

• Value-added tax;

• Customs duties;

• Import taxes;

• Brokerage fees;

• Processing charges;

• Handling fees; or

• Similar assessments.

Unless the applicable product page, checkout page, Shipping Policy, or another Orelvatan notice expressly states that these charges are included, they remain the customer's responsibility.

Orelvatan does not control customs agencies, tax authorities, or similar government bodies and therefore cannot guarantee whether additional fees will be imposed on a particular shipment.

Customers should review the import, tax, and customs requirements applicable in their destination before ordering.

10. UPDATES TO THESE TERMS OF PURCHASE

Orelvatan may revise these Terms of Purchase when appropriate to reflect:

• Changes in business practices;

• Operational updates;

• Modifications to our services;

• New or amended legal requirements; or

• Other changes affecting the purchasing process.

When revisions are made, the updated version will be published on our website and may include a revised Last Updated or effective date.

Unless applicable law requires otherwise, the Terms of Purchase that generally apply to an order are the terms in effect at the time the order is submitted.

11. CONTACT US

If you have questions about these Terms of Purchase, an order, payment, or a product purchase, please contact Orelvatan using the information below.

Brand: Orelvatan

Company: Coolmine Hongkong Limited

Website: https://www.orelvatan.com/

Email: support@orelvatan.com

Phone: (219) 641-3237

Business Address:
Coolmine Hongkong Limited
UNIT R2, FTY D, 10/F, KIN GA INDUSTRIAL BUILDING
9 SAN ON STREET
TUEN MUN, HONG KONG