Shipping policy

ORELVATAN SHIPPING & CUSTOMER SERVICE POLICY

Last Updated: August 19, 2026

Thank you for choosing Orelvatan. This policy outlines how we process and dispatch orders, estimated delivery times, shipment tracking, order changes, unsuccessful deliveries, lost parcels, and other shipping-related matters.

Our goal is to make the delivery process as transparent and understandable as possible from checkout through final delivery.

1. ORDER PREPARATION

Once an order has been successfully submitted, our fulfillment process begins.

Most purchases require up to 3 business days for payment or order verification, product preparation, packing, and handoff to the relevant shipping provider.

Orders placed during a weekend will generally begin processing from the following Monday or next available business day.

2. SHIPPING COSTS AND ESTIMATED DELIVERY TIME

For standard international shipping, delivery generally takes approximately 10–20 business days after dispatch.

Unless another rate is displayed at checkout or offered through a specific promotion, Orelvatan charges a standard $5.99 USD shipping fee per order.

Please understand that all delivery periods provided by Orelvatan are estimates and should not be interpreted as guaranteed arrival dates.

3. POSSIBLE SHIPPING DELAYS

After a parcel has entered the carrier network, circumstances outside our reasonable control may occasionally extend the delivery timeframe.

Potential causes of delay can include:

  • Customs review or import clearance;

  • Transportation disruptions;

  • High carrier volume;

  • Severe or unusual weather;

  • Delays within local postal or courier networks; or

  • Other events beyond Orelvatan's reasonable control.

Where these circumstances occur, additional shipping time may be necessary before delivery can be completed.

4. TRACKING YOUR ORDER

Once a shipment leaves the applicable fulfillment location, Orelvatan will normally send a Shipping Confirmation email containing the available tracking details.

Customers may check shipment progress using:

www.17track.net

Tracking information is not always visible immediately after a number is created.

Depending on the logistics provider, several days may pass before the tracking system displays the first carrier scan or movement update.

5. SEPARATE SHIPMENTS FROM ONE ORDER

An order containing multiple products may sometimes be shipped in two or more parcels.

This can occur when merchandise is held at separate fulfillment centers or when sending products individually allows part of the order to reach the customer sooner.

In these circumstances:

  • Products may be delivered on different days;

  • More than one package may be sent; and

  • Different tracking numbers may be assigned to individual parcels.

If one product arrives before another, this does not necessarily indicate that the remaining portion of the order has been lost.

6. CHANGING ORDER INFORMATION

If you need to correct or modify an order after checkout, please contact us promptly.

Requests concerning the following should be submitted within 12 hours after the order was placed:

  • Delivery address;

  • Product size;

  • Product color;

  • Ordered quantity; or

  • Other relevant purchase details.

Send your request to support@orelvatan.com and provide:

  • Your order number, for example 071SHOP-123331;

  • The email address entered during checkout; and

  • A clear description of the requested correction or modification.

We will make reasonable efforts to process eligible changes.

However, if the order has already moved into fulfillment, packing, or shipping preparation, we cannot guarantee that the requested adjustment can still be completed.

7. FAILED OR INCOMPLETE DELIVERY

When a courier is unable to complete a delivery attempt, the carrier may leave a notification or redirect the parcel to a nearby post office, collection point, local depot, or other authorized pickup location.

Customers should review their tracking details first and contact the local carrier when additional delivery or collection instructions are required.

Orelvatan is not responsible for parcels that are returned, remain uncollected, or cannot be delivered because:

  • The shipping address provided was incomplete or incorrect;

  • The recipient was unavailable where attendance was required;

  • The parcel was not collected before the carrier's collection deadline; or

  • The customer did not complete the delivery or pickup procedure required by the logistics provider.

8. TRACKING THAT APPEARS INACTIVE

If your parcel appears delayed, please check the latest tracking status before contacting customer service.

Where a shipment has received a tracking update during the previous 7 days, it will generally still be considered active within the logistics network.

If the tracking history has shown no new activity for more than 7 days, please contact:

support@orelvatan.com

Include:

  • Your order number; and

  • The email address associated with the order.

Our support team can then review the shipment information available to us.

9. LOST PARCELS AND DELIVERED PACKAGES

If the shipping provider formally confirms that an order has been lost while still in transit, Orelvatan will arrange a replacement shipment without an additional charge.

This lost-in-transit protection does not apply where carrier records show that the package has already been successfully Delivered.

If tracking indicates delivery but the parcel cannot be found, we recommend checking:

  • Front, side, or rear entrances;

  • Secure parcel locations;

  • Neighbors;

  • Other household members;

  • Reception or concierge desks;

  • Building or property management; and

  • The applicable local delivery company.

Orelvatan's lost-in-transit replacement coverage does not apply to parcels that disappear or are stolen after the carrier has recorded a successful delivery.

10. INTERNATIONAL DELIVERY AND FULFILLMENT LOCATIONS

Orelvatan provides shipping to customers worldwide.

On rare occasions, a specific country or delivery area may not be serviceable. If this affects an order, we will make reasonable efforts to contact the customer.

Depending on inventory availability, destination, and logistics requirements, products may be shipped from warehouses, fulfillment centers, distribution facilities, or approved partners located in regions such as:

  • The United States;

  • Canada;

  • Australia;

  • The European Union; or

  • Other jurisdictions used by our manufacturing and fulfillment partners.

Certain products may also be dispatched directly from selected manufacturers where this supports product availability, quality, fulfillment efficiency, or competitive pricing.

11. ADDITIONAL SHIPPING TERMS

Please review the following important conditions before completing a purchase.

Delivery Timeframes

Processing and transit times shown by Orelvatan are estimates only.

We cannot guarantee a specific delivery date where delays arise from customs, carrier operations, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.

Import Duties, Customs Charges, and Taxes

Unless Orelvatan expressly states otherwise, the customer is responsible for any customs duties, import taxes, brokerage charges, handling fees, or similar costs imposed by the destination country or local authority.

These amounts are separate from the product price and our standard shipping fee.

Accuracy of Delivery Details

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Orelvatan cannot accept responsibility for a parcel that becomes delayed, lost, incorrectly delivered, or returned because inaccurate or incomplete delivery information was submitted by the customer.

Parcels Confirmed as Delivered

Once the applicable shipping carrier records a package as successfully delivered to the address provided with the order, Orelvatan's delivery responsibility will be considered fulfilled.

Loss, misplacement, or theft occurring after confirmed carrier delivery is not covered under this Shipping Policy.

12. SHIPPING CUSTOMER SUPPORT

For assistance concerning shipment status, delivery, tracking, an existing order, or another matter addressed in this policy, please contact our customer service team.

To help us locate your purchase efficiently, include your order number together with the email address used during checkout.

Brand: Orelvatan

Company: Coolmine Hongkong Limited

Website: https://www.orelvatan.com/

Email: support@orelvatan.com

Phone: (219) 641-3237

Business Address:
Coolmine Hongkong Limited
UNIT R2, FTY D, 10/F, KIN GA INDUSTRIAL BUILDING
9 SAN ON STREET
TUEN MUN, HONG KONG