Contact Us

CONTACT US

Thank you for shopping with Orelvatan.

Our support team is here to help with questions related to orders, products, shipping, returns, refunds, payment, and other customer service matters.

HOW TO REACH US

For assistance, please contact Orelvatan using the information below.

Email:
support@orelvatan.com

Phone:
(219) 641-3237

If you are contacting us about an order you have already placed, please provide your Order Number together with the email address used at checkout. Including these details allows our team to identify your order more quickly and provide more efficient assistance.

BUSINESS INFORMATION

Brand: Orelvatan

Operating Company:
Coolmine Hongkong Limited  

Business Address:
UNIT R2, FTY D, 10/F, KIN GA INDUSTRIAL BUILDING, 9 SAN ON STREET, TUEN MUN, HONG KONG

Website:
https://www.orelvatan.com/

WHAT WE CAN HELP WITH

Our customer service team can provide assistance with a wide range of order and shopping-related matters, including:

  • Checking order status and tracking information

  • Questions regarding product features or specifications

  • Shipping timelines and delivery concerns

  • Return and refund inquiries

  • Damaged, defective, missing, or incorrectly delivered items

  • Eligible order modification or cancellation requests

  • Payment and checkout issues

  • Other general customer support questions

When contacting us, please provide as much accurate information as possible so our team can better understand your request and respond appropriately.

If your concern involves a damaged, defective, missing, or incorrect product, including clear photos or video with your message may help us review the issue more efficiently.

ORELVATAN CUSTOMER SUPPORT

We appreciate your decision to shop with Orelvatan and aim to provide straightforward, responsive, and helpful customer service whenever assistance is needed.

Orelvatan Customer Care
Email: support@orelvatan.com
Phone: +1 (562) 568-9408
Website: https://www.orelvatan.com/

Coolmine Hongkong Limited 
UNIT R2, FTY D, 10/F, KIN GA INDUSTRIAL BUILDING, 9 SAN ON STREET, TUEN MUN, HONG KONG