PRIVACY POLICY

Last Updated: August 19, 2026

This Privacy Policy explains how Orelvatan, operated by Coolmine Hongkong Limited , handles personal information when you visit our website, purchase our products, communicate with our customer service team, or otherwise interact with our online services.

We understand that customers expect their personal information to be treated carefully. Our aim is to collect and use information only where reasonably necessary to operate our business, provide our services, complete transactions, communicate with customers, maintain website security, and meet applicable legal requirements.

By accessing or using https://www.orelvatan.com/, submitting information to us, contacting our team, or completing a purchase, you acknowledge the data practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

The type of personal information we receive depends on how you interact with Orelvatan.

Information may be provided directly by you when you:

• Visit or use our online store;

• Place or submit an order;

• Subscribe to marketing emails or promotional communications;

• Contact customer service;

• Send feedback or submit a product review;

• Participate in a promotion, survey, questionnaire, or giveaway; or

• Voluntarily provide information through another part of our website.

The information you provide may include, where applicable:

• Full name;

• Email address;

• Telephone number;

• Billing details;

• Delivery or shipping address;

• Payment-related details;

• Purchase and transaction records;

• Communications with our support team; and

• Other information you voluntarily choose to provide.

Certain information may also be generated or collected automatically when you interact with our website.

Depending on your device and browsing activity, this may include:

• IP address;

• Browser information;

• Device category;

• Operating system;

• Pages visited;

• Products viewed;

• Links, buttons, or website features used;

• Time spent on portions of the website;

• Referring website or traffic source;

• Cookie identifiers;

• Pixel or similar tracking information;

• Server and activity logs; and

• Other comparable technical or usage data.

2. HOW ORELVATAN MAY USE PERSONAL INFORMATION

We may use personal information where reasonably necessary for commercial, operational, customer service, security, marketing, administrative, or legal purposes.

Examples include using information to:

• Accept, confirm, process, and complete customer orders;

• Arrange fulfillment, shipment, and delivery;

• Provide shipment notifications and tracking details;

• Handle returns, refunds, product concerns, and customer support matters;

• Respond to customer questions and service requests;

• Send transactional communications relating to a purchase;

• Operate, maintain, troubleshoot, and improve our website;

• Evaluate website functionality and user experience;

• Develop, review, or improve products and services;

• Customize portions of the shopping experience;

• Recommend products or content that may be relevant to visitors;

• Send marketing emails, advertisements, promotions, or special offers where permitted;

• Analyze customer activity and website traffic;

• Identify potentially fraudulent, unauthorized, or suspicious activity;

• Protect our website, customers, company, and service providers;

• Handle complaints, disputes, or other requests; and

• Fulfill accounting, regulatory, tax, compliance, or other legal obligations.

3. COOKIES, PIXELS, AND RELATED TECHNOLOGIES

Orelvatan may use cookies and other technologies such as pixels, tags, analytics tools, or similar technologies to support website functionality and better understand how visitors use our services.

These tools may be used to:

• Keep essential website functions operating;

• Maintain items placed in a shopping cart;

• Store certain customer preferences;

• Recognize returning visitors or devices;

• Measure traffic and website performance;

• Understand browsing patterns;

• Analyze interactions with products and pages; and

• Support advertising or promotional activities.

The categories of cookies used by our website may include the following.

Essential Cookies

These cookies help enable important site functions such as checkout, security, account functions, navigation, and shopping cart operations.

Analytics and Performance Cookies

These technologies help us understand how customers interact with the website, including which pages or products are visited and how the website performs.

Functional and Preference Cookies

These cookies may remember user selections such as preferred language, geographic region, location, currency, or similar settings.

Advertising and Marketing Cookies

These technologies may support advertising measurement, promotional campaigns, audience analysis, or the delivery of advertisements based on online activity.

Most web browsers provide controls that allow users to remove, reject, block, or otherwise manage cookies.

However, restricting certain cookies can affect website functionality and may prevent some features of Orelvatan from operating properly.

4. DISCLOSURE OF INFORMATION TO THIRD PARTIES

Orelvatan works with external companies that help us operate our website, provide customer services, fulfill orders, process payments, deliver products, and maintain business operations.

Where reasonably necessary, personal information may therefore be disclosed to service providers such as:

• Payment processors;

• Warehousing and fulfillment companies;

• Shipping and delivery providers;

• Logistics partners;

• Customer support systems;

• Communication service providers;

• Email or SMS platforms;

• Marketing and advertising providers;

• Website measurement and analytics services;

• Security and fraud prevention providers;

• Hosting and technology providers; and

• Government agencies, courts, regulators, or law-enforcement authorities where disclosure is required or permitted by applicable law.

Where appropriate, these providers are given information relevant to the particular service they perform.

We may also create or use aggregated, anonymized, or de-identified data that cannot reasonably be linked back to a specific individual.

Such information may be used for purposes including analytics, research, operational planning, marketing analysis, or business development.

5. SMS AND MOBILE MESSAGING

If you voluntarily provide your mobile number, including during checkout, or separately opt in to text communications, Orelvatan may use that number to communicate with you.

Depending on your consent, location, and applicable law, messages may relate to:

• Order confirmations or updates;

• Delivery and shipping notifications;

• Transactional information;

• Shopping cart or checkout reminders;

• Promotions;

• Product announcements; or

• Special offers.

You may opt out of promotional text messages using the unsubscribe or opt-out instructions provided within the applicable communication.

You may also contact:

support@orelvatan.com

Opting out of promotional SMS messages does not necessarily prevent us from sending service-related or transactional messages that are reasonably necessary to administer an order or transaction where permitted by law.

6. YOUR PRIVACY RIGHTS AND CHOICES

Privacy rights vary according to jurisdiction.

Subject to the laws that apply to you, you may have the right to request that Orelvatan:

• Provide access to certain personal information associated with you;

• Correct information that is inaccurate;

• Complete or update information that is incomplete or outdated;

• Delete personal information in circumstances where deletion rights apply;

• Limit or restrict certain uses of your personal information; or

• Respond to another privacy request available under applicable legislation.

Privacy requests may be submitted to:

support@orelvatan.com

For certain requests, we may ask you to provide additional information so we can reasonably verify your identity and protect personal information from unauthorized disclosure.

If you receive marketing emails from Orelvatan, you may unsubscribe from future promotional emails by using the “unsubscribe” function included in the relevant communication.

7. PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

Consumers residing in California may be entitled to additional rights under applicable California privacy legislation.

These rights may include requesting certain information about how personal information is collected, processed, or disclosed, subject to applicable requirements, limitations, and exemptions.

California residents wishing to submit a privacy request may contact:

support@orelvatan.com

Please use the following subject line:

“Attn: California Privacy”

Where reasonably necessary, we may request additional details to confirm the requester's identity, verify authority to make the request, or determine whether the requested right applies.

8. INFORMATION RELATING TO CHILDREN

Orelvatan's website and services are not intended for children who are younger than 13 years old.

We do not knowingly seek to collect personal information from children under 13.

If we become aware that information concerning a child has been provided in circumstances where such collection is not permitted, we will take reasonable measures to remove that information from our records.

Persons younger than 18 years of age should use our services only where they have any consent, supervision, or authorization required under applicable law.

A parent or legal guardian who believes that a child has provided personal information to Orelvatan may contact us at:

support@orelvatan.com

9. DATA SECURITY

Orelvatan uses reasonable organizational, administrative, physical, and technical safeguards intended to reduce the risk of unauthorized access, misuse, alteration, disclosure, destruction, or loss of personal information.

Where appropriate, portions of our website may use security measures such as SSL encryption to help protect information transmitted online.

Despite these precautions, no internet connection, electronic transmission, database, or digital storage system can be guaranteed to provide absolute security.

For this reason, while we take reasonable steps to protect information in our possession, we cannot guarantee that a data breach, security event, unauthorized access, or loss of information will never occur.

10. THIRD-PARTY LINKS AND SERVICES

Our website may contain links, integrations, features, or connections that lead to websites, applications, platforms, or services operated by parties other than Orelvatan.

Those third-party services are governed by their own terms, privacy notices, security practices, and data-handling procedures.

Orelvatan does not control these external services and is not responsible for their:

• Privacy practices;

• Information security;

• Website content;

• Data collection methods; or

• Business operations.

Before providing information through a third-party website or service, we encourage you to read the privacy documentation provided by the relevant operator.

11. INTERNATIONAL DATA TRANSFERS

Orelvatan may work with payment companies, technology providers, shipping providers, fulfillment companies, customer service providers, and other service partners located in different countries.

As a result, personal information may be transferred to, accessed from, processed within, or stored in countries or regions outside your place of residence.

Locations may include, without limitation:

• The United States;

• Canada;

• Hong Kong; and

• Other jurisdictions where Orelvatan or its service providers maintain operations.

Privacy and data protection requirements may vary from one jurisdiction to another.

When personal information is transferred or processed internationally, we intend to handle it in accordance with this Privacy Policy and applicable legal requirements.

By using our website and services, you acknowledge that your information may be handled in these locations where permitted by law.

12. INFORMATION RETENTION

We retain personal information for periods that are reasonably necessary to achieve the purpose for which the information was collected and to satisfy applicable commercial, operational, regulatory, or legal responsibilities.

The appropriate retention period may depend on factors such as:

• Completing and documenting customer orders;

• Providing customer service;

• Maintaining business records;

• Detecting or preventing fraud;

• Protecting website and account security;

• Meeting tax and accounting requirements;

• Resolving complaints or disputes;

• Complying with regulatory requirements; and

• Supporting other legitimate operational needs.

Once information is no longer reasonably required, it may be erased, anonymized, de-identified, or otherwise processed in accordance with applicable requirements.

13. UPDATES TO THIS PRIVACY POLICY

We may amend this Privacy Policy when necessary to reflect changes involving:

• Our website;

• Products or services;

• Business procedures;

• Technology;

• Privacy practices;

• Legal requirements; or

• Regulatory obligations.

When changes are made, the “Last Updated” date at the top of this page may be revised.

To the extent permitted by applicable law, continued use of Orelvatan after a revised Privacy Policy becomes effective means that subsequent interactions with the website are governed by the updated policy.

We recommend reviewing this page from time to time so you remain aware of how personal information is handled.